PRISM

Give your sales team the product usage data they need.

Prism pushes PQLs, feature exploration, and churn risk into Salesforce-linked Slack channels—so outreach lands when intent is high.

Reps are flying blind.

CRM says 'who'; product says 'how ready.'

Without usage context, timing is off.

Turn invisible risk into proactive saves.

PQL routing

Activation thresholds raise handoffs automatically.

Right account, right time

Intent scoring

Engagement signals weighted by plan fit and behavior.

Talk to buyers

Churn risk for CSAMs

Early warnings for downgrades and saves.

Protect base

Workflow triggers

Tasks, emails, and sequences launched from alerts.

Do the next thing

Operational outcomes teams actually feel.

Prism is built to move metrics, fast — not add another dashboard to check.

Risk signals routed in minutes

Ops, product, and finance aligned on one thread so ownership was never ambiguous.

Time‑to‑decisionin 6 weeks

−38%

Support noise cut sharply

Product and CX shared the same context, so escalations stopped bouncing between teams.

Inbound escalationsin 8 weeks

−27%

Decisions moved to same‑day

Experiment calls were tied to bookings and surfaced in Slack the moment signals shifted.

Experiment velocityin 4 weeks

+19%

Signal → Context → Action. In one Slack thread.

See the whole picture

Prism connects product, marketing, billing, and support signals so you catch what no single tool can surface.

Understands your business

It pulls context from goals, docs, and org structure to explain why a change happened — not just that it happened.

Activation rate

% of users completing onboarding

Takes action

Create Jira tickets, pause spend, or trigger campaigns instantly.

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Proactive by design

Prism watches quietly, learns baselines, and escalates only when movement is meaningful.

Your first 30 days preventing churn with Prism.

Day 1

Bridge product ↔ CRM

Connect analytics and Salesforce.
Define PQL and risk criteria.
Map owners and territories.

Day 7

Pipeline with product truth

Daily PQL lists with trigger events.
Talk-tracks tailored to usage.
Risk escalations to CS automatically.

Day 30

Higher win and save rates

Shorter cycles; better conversion.
Reduced churn in managed accounts.
Forecast quality improves.