Support

We're here to help.

Something broken, confusing, or just curious? Email a human at hey@refix.ai and we'll get back to you fast.

Contact us

Email us at hey@refix.ai.

A real person on our team will read every message. Include the details below so we can move fast.

hey@refix.ai
  • Your Slack workspace name (or workspace ID, if you have it)
  • A short description of what's happening
  • Steps to reproduce, if relevant
  • Screenshots or error messages

Response time

Replies within one business day.

Most messages get a human reply in just a few hours. Anything breaking production? Flag it in the subject and we'll jump on it.

Standard· within 24 business hours
Urgent / outage· within a few hours

Open access

No account needed to get help.

This page is publicly accessible. You don't need to sign in, create an account, or install Refix to reach us.

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Other ways to reach us

Prefer a call, or want to talk to a founder?

Book a 30-minute slot directly with our founder. Good for Slack workspace setup, security questions, or anything you want to walk through live.

Book a call
01Email · hey@refix.aifastest
02Book a founder call30 min
03DM @refix_ai on Xcasual