PRISM

Stop chasing new customers while losing existing ones.
Keep more. Grow faster.

Prism automatically identifies at-risk customers before they leave, triggers personalized retention campaigns instantly, and continuously optimizes to improve retention rate.

You're bleeding customers.

By the time you notice, it's too late

Reactive retention is broken. You need to predict churn before it happens.

Move from reactive firefighting to proactive retention.

Predict churn before it happens

Advanced cohort analysis identifies behavioral patterns of at-risk users. Get alerts 14-30 days before expected churn.

30-day early warning

Automated retention strategies

Trigger personalized win-back campaigns, special offers, or check-in emails automatically based on risk level and user segment.

Zero manual work

Continuous optimization

Prism learns which retention tactics work best for each customer segment and automatically improves strategy over time.

Improve retention rate

Revenue impact tracking

See exactly how much MRR is saved from prevented churn. Prove retention ROI with dollar-level precision.

Track saved revenue

Operational outcomes teams actually feel.

Prism is built to move metrics, fast — not add another dashboard to check.

Risk signals routed in minutes

Ops, product, and finance aligned on one thread so ownership was never ambiguous.

Time‑to‑decisionin 6 weeks

−38%

Support noise cut sharply

Product and CX shared the same context, so escalations stopped bouncing between teams.

Inbound escalationsin 8 weeks

−27%

Decisions moved to same‑day

Experiment calls were tied to bookings and surfaced in Slack the moment signals shifted.

Experiment velocityin 4 weeks

+19%

Signal → Context → Action. In one Slack thread.

See the whole picture

Prism connects product, marketing, billing, and support signals so you catch what no single tool can surface.

Understands your business

It pulls context from goals, docs, and org structure to explain why a change happened — not just that it happened.

Activation rate

% of users completing onboarding

Takes action

Create Jira tickets, pause spend, or trigger campaigns instantly.

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Proactive by design

Prism watches quietly, learns baselines, and escalates only when movement is meaningful.

Your first 30 days moving from reactive to proactive retention.

Day 1

Turn on proactive retention monitoring

Connect product analytics, billing, and helpdesk data so Prism can score risk.
Define high-value customer segments and save thresholds for intervention.
Invite CS, marketing, and product leads into Prism’s shared workspace.

Day 7

At-risk customers surface automatically

Daily save lists hit CS with context and next-best actions.
Lifecycle sequences launch for each retention trigger without manual effort.
Product sees which friction points are driving attrition across cohorts.

Day 30

Retention becomes a compounding flywheel

High-LTV accounts receive automated white-glove saves long before cancellation.
Executive reviews highlight retention lift with attribution to Prism playbooks.
CS capacity shifts from reactive firefighting to strategic adoption work.