PRISM

Catch churn before the exit survey.
Stop losing customers. Intervene when it matters.

Prism spots early churn signals—like drop in feature usage + billing support ticket—and automatically triggers retention plays before users leave.

Exit surveys are too late.

By then, they've already decided

Your at-risk users are invisible until they cancel. You're reacting, not preventing.

Turn invisible risk into proactive saves.

AI-powered churn prediction

Prism analyzes usage patterns, support tickets, billing events, and engagement to score churn risk—before users ghost you.

3-week early warning

Automated retention triggers

When risk spikes, Prism automatically alerts your CS team, triggers personalized outreach, or offers tailored incentives.

80% automated

Multi-signal churn detection

Don't rely on one metric. Prism combines feature adoption, login frequency, support interactions, and payment friction into one risk score.

5+ data sources

Revenue-saving interventions

Target high-LTV accounts first. Prism prioritizes retention efforts by customer value, so you save the revenue that matters most.

40% churn reduction

Set up Prism in just 1 day.
No engineers, no workflows.

1Invite Prism to Slack

2Connect your data sources

3Connect your knowledge base (optional)

4Connect your action tools (optional)

5Approve or add business goals and KPIs

Prism watches your data and turns every change into the next best move.

See the whole picture

Prism connects signals across marketing, product, support, and beyond to reveal insights no single tool ever could

Understands your business

Prism connects to your knowledge bases to pick the right context. It learns your business, its goals, and its people

Activation rate

% of users completing onboarding

Takes action

Prism acts on insights for you, saving hundreds of manual hours with 100+ integrations.

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Proactive by design

Prism is always on, surfacing opportunities before they slip away.

Your first 30 days preventing churn with Prism.

Day 1

Wire up churn signal coverage

Connect product usage, billing, and support tools so Prism sees every red flag.
Import existing retention playbooks and map them to customer segments.
Define your high-risk cohorts and set thresholds for proactive alerts.

Day 7

Move from reactive to preventative

Prism blends signals to surface at-risk accounts before they hit cancel.

CS and growth teams receive daily churn watchlists with suggested actions.
Automated outreach sequences trigger for each risk profile.
Retention dashboards shift from backwards-looking to forward-looking.

Day 30

Retention plays on autopilot

The platform keeps risk down by orchestrating the right interventions.

Top-value accounts get white-glove saves before they churn.
Revenue forecasts update with live churn-risk adjustments.
Leadership sees churn trending down with clear save-attribution.