PRISM

See exactly where new users get stuck in your activation funnel.
Stop losing trials. Boost activation rates.

Prism monitors every step from signup to first value—correlating product usage data (Mixpanel) with support friction (Zendesk) to auto-fix blockers and trigger in-app nudges.

You're bleeding trial users.

Most never reach their first win

Your activation funnel is broken. Users drop off and you have no idea why.

Turn new user onboarding into a conversion engine.

Pinpoint activation friction

Track every step from signup to first value. See exactly where users drop off—onboarding tours, feature setup, integrations, or first action.

Full funnel visibility

Correlate product + support data

Connect Mixpanel events with Zendesk tickets to reveal hidden blockers. Know which features confuse users before they churn.

Root cause analysis

Auto-fix common blockers

Prism detects patterns and automatically creates help docs, triggers tooltips, or alerts your team when friction spikes.

Reduce activation time 50%

Trigger contextual nudges

Send in-app messages, onboarding emails, or upgrade prompts at the perfect moment based on real user behavior.

2x activation rate

Operational outcomes teams actually feel.

Prism is built to move metrics, fast — not add another dashboard to check.

Risk signals routed in minutes

Ops, product, and finance aligned on one thread so ownership was never ambiguous.

Time‑to‑decisionin 6 weeks

−38%

Support noise cut sharply

Product and CX shared the same context, so escalations stopped bouncing between teams.

Inbound escalationsin 8 weeks

−27%

Decisions moved to same‑day

Experiment calls were tied to bookings and surfaced in Slack the moment signals shifted.

Experiment velocityin 4 weeks

+19%

Signal → Context → Action. In one Slack thread.

See the whole picture

Prism connects product, marketing, billing, and support signals so you catch what no single tool can surface.

Understands your business

It pulls context from goals, docs, and org structure to explain why a change happened — not just that it happened.

Activation rate

% of users completing onboarding

Takes action

Create Jira tickets, pause spend, or trigger campaigns instantly.

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Proactive by design

Prism watches quietly, learns baselines, and escalates only when movement is meaningful.

Your first 30 days unlocking activation.

Day 1

Map the activation journey end to end

Connect product analytics, support, and onboarding tools to Prism.
Define the aha moments and friction points that matter for activation.
Set up Slack channels for growth, product, and success collaboration.

Day 7

See exactly where users get stuck

Daily reports flag funnels with drop-offs and the cohorts they impact.
Support themes auto-link to product events for quick prioritization.
Lifecycle nudges trigger for users showing early warning signs.

Day 30

Activation lifts—and keeps climbing

Ship improvements with confidence thanks to Prism’s impact tracking.
Onboarding experiments run continuously with auto-generated readouts.
Leadership watches activation KPIs rise with clear attribution to Prism.