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PRISM

Connect support tickets to product usage.
Prism correlates Zendesk topics with feature-level behavior to pinpoint the root cause and rank fixes by revenue at risk.

A spike in tickets is a symptom. Prism finds the product cause and quantifies the impact.

Noise masks patterns.

Without correlation, you chase anecdotes

Teams fix low-impact issues first.

From ticket noise to product truth.

Theme clustering

Real-time grouping of issues and requests.

Zero manual tags

Usage linkage

Identify the exact step, device, or version driving pain.

Root cause

Impact ranking

Frequency × ARR × churn risk scoring.

Fix what pays back

Closed loop

Owners, suggested replies, and KB updates included.

Faster resolution

Operational outcomes teams actually feel.

Prism is built to move metrics, fast — not add another dashboard to check.

Risk signals routed in minutes

Ops, product, and finance aligned on one thread so ownership was never ambiguous.

Time‑to‑decisionin 6 weeks

−38%

Support noise cut sharply

Product and CX shared the same context, so escalations stopped bouncing between teams.

Inbound escalationsin 8 weeks

−27%

Decisions moved to same‑day

Experiment calls were tied to bookings and surfaced in Slack the moment signals shifted.

Experiment velocityin 4 weeks

+19%

Signal → Context → Action. In one Slack thread.

See the whole picture

Prism connects product, marketing, billing, and support signals so you catch what no single tool can surface.

Notion
Jira
Hubspot
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Slack
Google Ads
Stripe

Understands your business

It pulls context from goals, docs, and org structure to explain why a change happened — not just that it happened.

Activation rateActivation rate

% of users completing onboarding

Takes action

Create Jira tickets, pause spend, or trigger campaigns instantly.

Issue refund
Draft winback campaign
Reply to customer
Trigger feature flag
Open ticket
Send in-app nudge
Open upsell opportunity
Pause ad campaign
Generate PRD draft
Issue refund
Draft winback campaign
Reply to customer
Trigger feature flag
Open ticket
Send in-app nudge
Open upsell opportunity
Pause ad campaign
Generate PRD draft

Proactive by design

Prism watches quietly, learns baselines, and escalates only when movement is meaningful.

Your first 30 days turning support tickets into product insights.

Day 1

Wire Zendesk to product data

  • Connect Zendesk and analytics.
  • Define critical categories.
  • Invite support and product to a shared channel.
Day 7

Themes with numbers

  • Spikes linked to steps and cohorts.
  • Priority list by revenue at risk.
  • Draft replies and macros suggested.
Day 30

Support informs roadmap

  • Fixes reduce ticket volume.
  • Product learns from every surge.
  • Retention improves on affected cohorts.

Stop chasing anecdotes. Start fixing patterns.