PRISM

A proactive churn reduction engine in Slack.

Prism correlates product engagement with ticket themes and billing friction, then alerts you on high-value risk with the save play attached.

Health scores hide the why.

By the time a score drops, the window's gone

You need leading signals and prescriptive saves.

Turn signals into proactive saves.

Multi-signal risk

Behavior dips + ticket clusters + failed payments in one score.

Weeks of lead time

Tiered interventions

From automated nudges to white-glove outreach.

Match effort to value

Playbooks that learn

Best-performing sequences auto-prioritized by segment.

Higher save rate

Save attribution

Revenue saved tracked per play and cohort.

Prove retention impact

Set up Prism in just 1 day.
No engineers, no workflows.

1Invite Prism to Slack

2Connect your data sources

3Connect your knowledge base (optional)

4Connect your action tools (optional)

5Approve or add business goals and KPIs

Prism watches your data and turns every change into the next best move.

See the whole picture

Prism connects signals across marketing, product, support, and beyond to reveal insights no single tool ever could

Understands your business

Prism connects to your knowledge bases to pick the right context. It learns your business, its goals, and its people

Activation rate

% of users completing onboarding

Takes action

Prism acts on insights for you, saving hundreds of manual hours with 100+ integrations.

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Issue refund

Draft winback campaign

Reply to customer

Trigger feature flag

Open ticket

Send in-app nudge

Open upsell opportunity

Pause ad campaign

Generate PRD draft

Proactive by design

Prism is always on, surfacing opportunities before they slip away.

Your first 30 days preventing churn with Prism.

Day 1

Turn on risk coverage

Connect analytics, Zendesk, billing.
Define high-value accounts and thresholds.
Map plays by risk level.

Day 7

Never miss a save window

Prism pushes watchlists with next steps.

Daily Slack lists with context and owners.
Outreach sequences auto-launch.
Product sees friction causing risk.

Day 30

Retention becomes routine

Saves compound; renewals stabilize.

Early interventions for VIPs.
Executive rollups with saved MRR.
CS time shifts to adoption.